Extended Protection Plans
Peace of Mind for Your Purchase
Protect your investment with our Extended Protection Plans (EPP). We offer tailored coverage for major appliances, electronics, and furniture. Each plan adds 4 years of protection after the manufacturer's warranty expires, for a total of up to 5 years of coverage.
Our plans mirror the manufacturer's warranty for defects in materials and workmanship under normal residential use — providing reliable repair or replacement when you need it most.
Why Choose Our Extended Protection Plans?
Extended Coverage
Up to 5 years total protection (manufacturer's warranty + our 4 additional years).
Expert Repairs
Parts and labor covered for mechanical, electrical, and structural failures due to defects.
Convenient Service
In-home service for appliances and furniture (within reasonable distance, e.g., 100 km round trip). Carry-in or mail-in service for electronics.
Repair or Replace
If we can’t repair it, we’ll replace it with a product of like kind and quality or provide store credit.
No Hidden Fees
100% parts and labor coverage with no deductibles on covered claims.
Transferable
Easily transferable to a new owner at no additional cost.
Peace of Mind
Avoid expensive out-of-pocket repairs after the manufacturer’s warranty ends.
Maximum Coverage
Coverage up to the original purchase price of your item.
Plan-Specific Benefits
Appliance Extended Protection Plan
- Covers mechanical and electrical breakdowns (e.g., compressors, motors, sealed systems).
- In-home diagnosis and repair where possible.
- Ideal for refrigerators, washers, dryers, ovens, dishwashers, and more.
Electronics Extended Protection Plan
- Covers failures due to defects, including power surges, after the manufacturer’s warranty ends.
- Carry-in or mail-in service for TVs, audio equipment, and other electronics.
Furniture Extended Protection Plan
- Covers structural failures such as frame breaks and joint separations.
- Includes electric mechanisms in power furniture (motors, switches, power supplies, and wiring).
- Covers manual and power reclining or adjustable mechanisms.
- In-home service for diagnosis and repair.
Frequently Asked Questions
How does the plan work?
During the manufacturer's warranty period, contact the manufacturer. Our coverage starts immediately after it expires and mirrors the original warranty for defects.
When can I purchase the plan?
You can add it at purchase or within 30 days of buying the product.
How do I file a claim?
Contact our service team by phone, email, or online form. Provide your plan details, receipt, and issue description. We'll guide you through the process.
Does the plan transfer to a replacement item?
No – if we replace your item, our obligations end. You can purchase a new plan for the replacement.
What if no defect is found?
You'll be responsible for any diagnostic or travel costs if the issue isn't covered (e.g., user error).
How long do repairs take?
Typically 1-4 weeks, depending on parts and technician availability.
Is commercial use covered?
No – plans are for residential use only.
Can I cancel the plan?
Yes! Full refund within 30 days if no claims. Prorated refund afterward (minus claims and fees).
What’s not covered?
Accidental damage, misuse/abuse, cosmetic issues, normal maintenance, consumables, power surges (electronics: covered post-manufacturer), and pre-existing conditions. See full terms for details.
Ready to Protect Your Purchase?
Add an Extended Protection Plan at checkout or contact us within 30 days. For full Terms and Conditions, see our dedicated plan pages or contact customer service.